Quick Tutorials To Maximize Your Recovery Rates

The first 4 videos are orientation. No matter what, please don't skip over the videos on AGE or the 4 Tools. They present the 2 main issues in getting paid faster.
The next 8 videos are the basic "How To's" for using the portal so that you can get up-to-speed and not have to call TSI or your rep for all your various questions.
The next 3 videos will help you optimize your in-bound phone calls and give you great replies to the weird things people say.
The final 3 videos will focus on the special Dental Collect and Collection Desk interface.

Crucial Concepts

Everything else you do will hinge of you "getting" these crucial concepts. It doesn't matter how long you've been doing collections - you will want to take a few minutes learning our way of seeing the psychology of getting paid.

#1 Intro to Transworld Systems

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#2 Why AGE of Accts Is So Important? (Don't Skip!)

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#3 What Are The 4 Payers & The 4 Tools?

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#4 Quick Intro to the Client Portal

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Basic How-To's In the Client Portal

Below are the nuts and bolts of how to use the online client portal, but more questions are answered here.

#5 How to Add A New User

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#6 How to Submit A New Account

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#7 How to View, Stop, Pause or Update An Account

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#8 How to Submit A Stalling Insurance Claim

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#9 How to Transfer A Pending Account

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#10 How to Fix Anything On the Portal

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#11 What to Do About Deaths, Mail-Skips & Bankruptcies

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#12 Finding & Understanding Reports

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Phone Scripts - What To Say When They Say...

As you well know already: people are weird, and they will call in saying some of the strangest things, right? "I never got a bill." "This person doesn't move here anymore." "I'm dead, so you need to write this off." We'll deal with all this and more in our phone scripts below. Find the written version here.